Customer Support & Corporate Communications
Raise an after-sales service complaint or tracking inquiry for existing orders, submit a private-sector commercial enquiry, or connect with our corporate headquarters.
Government and public-sector procurement is conducted through the applicable GeM, tender, or departmental procurement procedure. This website is not an ordering channel for government procurement.
NEOS Operations Desk
After-Sales & Complaint ManagementPost-sale support is part of our delivery commitment. For existing orders, every complaint is logged, assigned to an operations coordinator, and tracked through to verified closure.
Mon – Sat: 9:00 AM – 7:00 PM IST
Secondary: contact@neosfacility.com
1st Floor, 5/2/H/25 Bhukailash Road, Khiddirpore, Kolkata, West Bengal 700023, India
CIN: U72200WB2021PTC242805 • GSTIN: 19AAHCN4014D1ZR
Structured 5-Stage Complaint Resolution
Every service complaint for an executed order receives an internal tracking ticket, contract specification audit, and assigned operations coordinator to ensure verified resolution and client sign-off.